A verbal interaction before most confrontations can be expected. Many you can talk your way out of without a single punch being thrown, thus I personally believe that Verbal Protection should be taught as much as any physical protection. This might prove to be a little difficult as each situation is different, but... What phrases have you used effectively to help talk your way out of conflict? What phrases have got you into conflict when you were trying to get out of it? If you had to point out some definate do's and don't's, what would they be?